Shipping policy

Thanks for shopping with Collective Cyrcle LLC. Whether you're lighting your eaves, adding a new fixture by the front door, or putting together the lights for a backyard wedding, you'll want to know when your order will arrive. This page covers where we ship, how long things take, and what to do if something goes wrong along the way.

Where We Ship

We currently ship to addresses within the United States. Collective Cyrcle LLC is an online-only store, so every order is packed and sent to the shipping address you enter at checkout. Please check that your address is complete and correct before you place your order, including any apartment, suite or unit number.

Processing Time

Once you place your order, we take 1-2 business days to process it before it ships. During that time we confirm your order, pick your items and pack them for the trip. Business days are Monday through Friday, not counting weekends or US public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Carriers and Transit Time

We ship with USPS, UPS and FedEx. Once your package is handed to the carrier, transit within the US usually takes 3-5 business days. Counting processing and transit together, you can expect your order to arrive in about 4-7 business days from the day you place it. These times are an estimate, not a promise, so if you're planning lights for an event, we recommend ordering early so you have time to unpack, test and set everything up before the big day.

Shipping Costs and Free Shipping

Orders of $75 or more ship free within the US. For orders under $75, the shipping cost is calculated at checkout based on your order and delivery address, so you'll see the full amount before you pay. Our prices do not include sales tax; any tax that applies is calculated and shown at checkout.

Tracking Your Order

When your order ships, we'll send a shipping confirmation to the email address you used at checkout, with tracking details from the carrier so you can follow your package to your door. If you haven't received a shipping confirmation within the processing time above, check your spam or junk folder first, then email us at info@collectivecyrcle.com and we'll look into it.

Possible Delays

Most orders arrive within the times above, but sometimes things outside our control slow a package down. Bad weather, high carrier volume around holidays and busy seasons, and local carrier issues can all add time. If your tracking hasn't changed in a while or your package is running past the estimated delivery window, contact us and we'll check with the carrier and help where we can.

Address Changes and Delivery Problems

If you notice a mistake in your shipping address, email us at info@collectivecyrcle.com as soon as possible. If your order hasn't shipped yet, we'll do what we can to update it. Once a package is with the carrier, we may not be able to change where it's going.

If your tracking shows your package as delivered but you can't find it, take a look around your entrance, porch, mailbox and any side doors, and check with neighbors or anyone else in your household. If it still doesn't turn up, get in touch and we'll work with the carrier to sort it out.

Damaged or Wrong Items

If your order arrives damaged, defective, or isn't what you ordered, email us at info@collectivecyrcle.com with your order number and a few photos of the item and the packaging. For defective items or if we sent the wrong item, we cover the return shipping. You can find the full details in our Return & Refund Policy, including our 30-day return window.

Questions?

If you have any questions about shipping, email us at info@collectivecyrcle.com or call +17258001826. We're happy to help you get your lights where they need to be.