Refund policy

Sometimes a light string turns out too short for your eaves, or a fixture doesn't suit your entrance after all. That happens, and we've tried to keep returns simple. This policy covers orders placed at https://collectivecyrcle.com and shipped within the US by Collective Cyrcle LLC.

Nothing in this policy limits any rights you have under the consumer laws of the State of Oklahoma.

Return Window

You can return eligible items within 30 days of receiving your order.

Condition of Returned Items

To qualify for a return, items must be:

  • New and unused
  • In their original packaging, with all included parts, cables, remotes and paperwork

If you're not sure whether an item will fit or work for your project, please check the length, power needs and weather rating on the product page before installing it. We're also happy to answer questions by email before you open or set anything up.

Non-Returnable Items

We can't accept returns on the following:

  • Installed or used items, such as fixtures, doorbells or lights that have been mounted, wired or put into use
  • Custom-cut light strips
  • Clearance items

How to Start a Return

1. Email us at info@collectivecyrcle.com within 30 days of receiving your order. You can also reach us by phone at +17258001826. 2. Include your order number, the item(s) you'd like to return and the reason for the return. 3. We'll reply with return instructions. Please wait for these before sending anything back, so your return can be matched to your order. 4. Pack the item securely in its original packaging and ship it using the instructions we send you.

We are an online-only store, so all returns are handled by mail. Please don't send items without contacting us first.

Who Pays Return Shipping

  • Standard returns: the customer pays the return shipping cost.
  • Defective or wrong items: if the item arrived defective or we sent the wrong item, we cover the return shipping.

We recommend using a trackable shipping service for your return, since we can't process a refund for a package we haven't received.

Damaged, Defective or Wrong Items

If your order arrives damaged or defective, or you received an item you didn't order:

1. Email info@collectivecyrcle.com as soon as possible, and within 30 days of receiving your order. 2. Include your order number, a short description of the problem and clear photos of the item and its packaging. 3. We'll review the details and get back to you with next steps. In these cases, you won't pay for return shipping.

Please don't install an item that looks damaged. Keep it and its packaging as received until we've had a chance to look into it.

Refunds

  • Method: refunds go back to your original payment method, whether that was Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay or Venmo.
  • Timing: refunds are issued 5-10 business days after the return is received and inspected.

Once your refund is issued, your bank or payment provider may need some extra time before it shows up on your statement.

Questions

If you have any questions about a return or refund, email us at info@collectivecyrcle.com or call +17258001826. We'll help where we can.

Collective Cyrcle LLC NW 38th St, Lawton, Oklahoma 73505, US