How long will it take to get my order?
We process orders within 1-2 business days. Once your package ships, transit takes 3-5 business days. In total, most orders arrive within 4-7 business days of being placed. These times are estimates, and carrier delays can happen, especially around holidays and in bad weather.
Do you offer free shipping?
Yes. Orders of $75 or more ship free within the US. For orders under $75, you'll see the shipping cost at checkout before you pay.
Where do you ship?
We ship to addresses within the United States. Orders go out with USPS, UPS or FedEx. We're an online-only store, so all orders are placed on our website and shipped to you.
How can I track my order?
Your order ships with USPS, UPS or FedEx. Once it's on its way, you'll get a shipping confirmation email with tracking details so you can follow it to your door. If you can't find that email or the tracking hasn't updated, email us at info@collectivecyrcle.com with your order number and we'll look into it.
Can I change or cancel my order?
Get in touch as soon as you can. Orders are processed within 1-2 business days, so the sooner you email info@collectivecyrcle.com with your order number and the change you need, the better the odds we can update or cancel it before it ships. If it has already shipped, you can still send it back under our return policy.
What is your return policy?
You have 30 days to return an item. It needs to be new, unused and in its original packaging. Return shipping is paid by the customer, unless the item is defective or we sent the wrong item.
These items can't be returned:
- Installed or used items
- Custom-cut light strips
- Clearance items
Tip: before you mount any lights or fixtures, check the fit, length and power needs first, because installed items can't be returned. To start a return, email info@collectivecyrcle.com with your order number.
When will I get my refund?
Refunds go back to your original payment method. They are issued 5-10 business days after we receive and inspect your return. Your bank or card provider may take a little longer to post the refund to your account.
What if my item arrives damaged, defective or wrong?
We're sorry about that, and we'll make it right. Email info@collectivecyrcle.com with your order number, a short description of the problem and a few photos of the item and packaging. If the item is defective or we sent the wrong one, you won't pay return shipping. Refunds go back to your original payment method 5-10 business days after the return is received and inspected.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Venmo. Prices don't include sales tax. Any tax that applies is shown at checkout before you pay.
Do you have a store I can visit?
No. Collective Cyrcle LLC is an online-only store. You can browse and order everything on collectivecyrcle.com, and our team will help with any questions by email.
How do I contact you?
The fastest way to reach us is by email at info@collectivecyrcle.com. You can also call us at +17258001826. Please include your order number if your question is about an existing order. That way we can help you quickly, whether you're lighting up a patio or getting ready for a big event.