Privacy policy

This Privacy Policy explains how Collective Cyrcle LLC ("we," "us," or "our") collects, uses, stores and shares your personal information when you visit https://collectivecyrcle.com or place an order with us. We're an online-only store selling outdoor and home lighting, light fixtures, small home electrical items and event lighting to customers in the United States.

We follow general US privacy practice and state privacy laws, such as the California Consumer Privacy Act (CCPA), where they apply. If you have a question about this policy, email us at info@collectivecyrcle.com.

Who We Are

Collective Cyrcle LLC NW 38th St Lawton, Oklahoma 73505 United States Email: info@collectivecyrcle.com Phone: +17258001826

We are an online store only. This address is for legal and correspondence purposes. It is not a showroom or pickup location.

Information We Collect

Information You Give Us

When you place an order, create an account, sign up for emails or contact us, you may give us:

  • Contact details: your name, email address and phone number
  • Shipping and billing details: your street address, city, state and ZIP code
  • Order details: the products you buy, order notes and your order history
  • Payment details: your payment is handled by our payment processors (see below). We do not store full card numbers on our systems.
  • Messages: anything you include when you email us, such as questions about fit, length, power needs or weather ratings, or photos you send with a return request

Information Collected Automatically

When you browse our site, some information is collected automatically through cookies and similar tools:

  • Device and browser details: browser type, operating system, device type and screen size
  • Usage details: pages you view, products you look at, items you add to your cart, how you arrived at our site and how long you stay
  • Approximate location: based on your IP address
  • Log data: your IP address, the date and time of your visit, and error reports

Why We Use Your Information

We use your information to:

  • Process and deliver your orders: confirm your purchase, take payment, pack your items and send them with our shipping carriers
  • Keep you updated: send order confirmations, shipping notices and tracking details
  • Help you: answer your questions, handle returns and refunds, and fix problems with an order
  • Run and improve our store: understand which pages and products are useful, fix technical issues and make the site easier to use
  • Prevent fraud and keep the site secure: spot suspicious orders and protect your account and our store
  • Send marketing emails, if you choose to receive them: you can unsubscribe at any time using the link in any marketing email
  • Meet our legal duties: keep records needed for tax, accounting and legal purposes

Cookies and Similar Tools

Cookies are small files saved on your device when you visit a website. We use them to:

  • Make the store work: keep items in your cart, remember your checkout progress and keep you signed in
  • Remember your preferences: such as your recent views
  • Understand how the site is used: count visits and see which pages people find helpful
  • Support marketing: measure whether our emails and ads are useful, where this is used

You can block or delete cookies in your browser settings. If you block the cookies the store needs to work, some features, such as your cart or checkout, may not work properly.

Do Not Track: Browsers don't follow one shared standard for "Do Not Track" signals, so our site does not currently respond to them differently.

Who We Share Your Information With

We only share your information with companies that help us run the store and get your order to you. We do not sell your personal information.

Store Platform and Hosting

Our store is built and hosted on Shopify. Shopify stores and processes the order, customer and site data we need to run the store.

Payment Processors

Payments are handled securely by our payment providers and processors. We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Venmo

When you pay, your payment details go straight to the relevant processor. Each one handles your data under its own privacy policy. We receive only limited information, such as the payment status and the last digits of your card, so we can confirm your order.

Shipping Carriers

To deliver your order within the US, we share your name, shipping address, phone number and, where needed, your email address with our carriers: USPS, UPS and FedEx. They use this information to deliver your package and send you tracking updates.

Analytics Providers

We use analytics tools, including those built into our store platform, to understand how visitors use our site. These tools may use cookies and collect usage and device information.

Other Disclosures

We may also share information:

  • When the law requires it, or to respond to a valid legal request
  • To protect our rights, our customers or the public, for example to prevent fraud
  • If our business is reorganized or sold, in which case your information may move to the new owner under the same protections

How We Store and Protect Your Information

Your information is stored on our store platform's secure systems and by the service providers listed above. We take reasonable steps to protect it, including encrypted (HTTPS) connections and limited access to customer data. No method of sending or storing data online is completely secure, so we can't promise absolute security, but we work to keep your information safe.

How Long We Keep It

We keep your information only as long as we need it for the reasons described in this policy. That includes keeping order and payment records for as long as tax, accounting and other legal rules require. When we no longer need your information, we delete it or make it anonymous.

Your Privacy Rights

Depending on the state you live in, you may have the right to:

  • Know and access: ask what personal information we hold about you and get a copy
  • Correct: ask us to fix information that is wrong or incomplete
  • Delete: ask us to delete your personal information, apart from records we must keep by law
  • Opt out of marketing: unsubscribe from marketing emails at any time
  • Opt out of sale or sharing: where state laws such as the CCPA apply, you can opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell your personal information.
  • Be treated fairly: you won't be treated differently for using any of your privacy rights

California Residents

If you live in California, the CCPA gives you the rights listed above where it applies to us. You can ask us what categories of personal information we collect, why we collect them and what kinds of companies we share them with. The categories are described in this policy.

How to Make a Request

To use any of these rights, email info@collectivecyrcle.com with "Privacy Request" in the subject line. To protect your information, we may need to confirm who you are before we act on your request, for example by asking you to verify the email address linked to your orders. You may also have an authorized agent make a request for you where your state's law allows it.

Children's Privacy

Our store is meant for adults. We do not knowingly collect personal information from children under 13. If you think a child has given us personal information, email us and we'll delete it.

Links to Other Websites

Our site may link to other websites, such as a payment provider's page or a carrier's tracking page. We aren't responsible for how those sites handle your information, so please check their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in how we work or in the law. When we do, we'll post the updated version on this page. Please check back now and then to stay up to date.

Contact Us

If you have questions about this policy or how we handle your information, get in touch:

Collective Cyrcle LLC NW 38th St Lawton, Oklahoma 73505 United States Email: info@collectivecyrcle.com Phone: +17258001826 Website: https://collectivecyrcle.com