Contact information
Got a question about a product, an order, or which lights suit your project? We're happy to help. Maybe you're working out how much permanent outdoor LED lighting your eaves need, checking whether a video doorbell will work at your front door, or planning lights for a wedding or backyard party. Send us a message and we'll walk you through it in plain terms.
Get in Touch
- Email: [info@collectivecyrcle.com](mailto:info@collectivecyrcle.com)
- Phone: +1 725-800-1826
- Time zone: Central Time (America/Chicago)
Email is the quickest way to reach us about questions and order support. We aim to reply within 1–2 business days.
Our Business Address
Collective Cyrcle LLC NW 38th St Lawton, Oklahoma 73505 United States
Collective Cyrcle LLC is an online-only store. This is our business mailing address, not a shop, so all orders are placed through our website at [collectivecyrcle.com](https://collectivecyrcle.com).
Help Us Help You Faster
When you write to us, it helps to include:
- Your order number, if your message is about an order you've already placed
- The product name or a link to the product page
- A few details about your project, such as the length of roofline or patio you want to light, where the power outlet is, or the size of the event space
- Photos, if something arrived damaged or isn't working as expected
Common Topics
- Shipping: We ship within the US with USPS, UPS and FedEx. Orders are processed in 1–2 business days, transit takes 3–5 business days, and total delivery time is 4–7 business days. Orders of $75 or more ship free.
- Returns: You can return items within 30 days if they are new, unused and in their original packaging. Installed or used items, custom-cut light strips and clearance items can't be returned. See our Return & Refund Policy for the full details.
- Payment: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Venmo.
For more answers, take a look at our FAQs, Shipping Policy and Return & Refund Policy pages.