Thanks for shopping with Collective Cyrcle LLC. This page covers how payment works when you order from collectivecyrcle.com: which payment methods we accept, when you're charged, how your details are protected, and what to do if a payment doesn't go through.
Accepted Payment Methods
You can pay with any of these methods at checkout:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Venmo
We can't take payment any other way. Please don't send cash, checks or money orders, and don't email us your card details.
Currency
All prices on our website are in US dollars (USD), and every order is charged in USD.
Sales Tax
Our listed prices don't include sales tax. Any sales tax that applies to your order is worked out from your shipping address and added at checkout. You'll see it before you confirm your order.
Shipping Charges
Shipping costs for your order appear at checkout before you pay. US orders that meet our $75 free-shipping threshold ship free. For full details, see our Shipping Policy.
When Your Payment Is Charged
Your payment method is charged when you place your order and the payment is approved. Once that happens, you'll get an order confirmation at the email address you gave us.
After that, your order goes into processing, which takes 1-2 business days before dispatch. Transit takes 3-5 business days, so most orders arrive within 4-7 business days in total.
Payment Security
Your payment details stay protected the whole way through:
- Encrypted connection: Our website uses SSL encryption, so the information you enter at checkout is sent securely.
- PCI-compliant payment processing: A PCI-compliant payment processor handles all card and wallet payments. We never see or store your full card number.
- Wallet payments: If you pay with PayPal, Apple Pay, Google Pay or Venmo, you approve the payment through that service, and your card or bank details stay with them.
If Your Payment Fails
If your payment is declined or doesn't go through, we won't process your order and nothing will ship. Here's what usually fixes it:
1. Check your details. Make sure your card number, expiration date, security code and billing address all match what your bank has on file. 2. Check with your bank or card issuer. Some banks block online or unusual purchases until you confirm them. 3. Try another payment method. You can pay with any of the methods listed above. 4. Get in touch. If it still doesn't work, email us at info@collectivecyrcle.com and we'll help where we can.
Sometimes your bank holds the funds for a short time after a declined payment. That's a temporary hold, and your bank releases it on its own schedule.
Refunds
Approved refunds go back to your original payment method, 5-10 business days after we receive and inspect your return. Returns are accepted within 30 days, as long as items are new, unused and in their original packaging. Installed or used items, custom-cut light strips and clearance items can't be returned. For the full details, see our Return & Refund Policy.
Questions About Payment
Collective Cyrcle LLC is an online-only store. If you have any questions about a charge, a payment method or your order, contact us:
- Email: info@collectivecyrcle.com
- Phone: +17258001826
- Mailing address: NW 38th St, Lawton, Oklahoma 73505, US
Please include your order number so we can find your order faster.